The questions we are asked most often. If yours is not here, call us at 613-820-8228.
No. Physiotherapists are primary health care practitioners, so you can book directly. Some extended health insurance plans do require a referral — check your plan if you are unsure.
Complete your online assessment form before you arrive. Your first appointment is a land appointment, so shorts and a t-shirt or tank top are appropriate. Bring any relevant medical history, any reports or test results such as x-rays, ultrasound scans, or MRI reports, and your physician’s referral if you have one.
Your personal and family medical history, major illnesses, surgeries, current medications, your level of activity at work and in leisure, and your sleeping habits.
It may include blood pressure, pulse and breathing, reflexes, muscle strength, flexibility, range of motion, coordination, posture analysis, movement analysis, and a review of any x-rays.
No. The clinic is at 2039 Robertson Road, Suite 501, in the Bell Mews Plaza. The pool is at the Hyatt Hotel, 300 Moodie Drive, about five minutes away.
Always at the clinic on Robertson Road. If aquatic therapy becomes part of your plan of care, your therapist will confirm which sessions take place at the pool.
Yes. There is a large parking lot at the rear of the building, with a ramp, an accessible entry door, and a lift to the clinic floor.
Yes. There is parking close to the main entrance, and entry to the water is by water steps or pool lift.
49 inches throughout, with no shallow end and no deep end, so you can stand anywhere in it. The water is held at 31 degrees.
No. You can stand anywhere in the pool, and your therapist works with you throughout the session.
Swim clothes and a towel. There are no lockers, so bring a bag for your clothes to keep on the pool deck during your session.
There is a shower on the pool deck, two fully accessible washrooms, and separate men’s and women’s washrooms for changing.
The pool is shared with the hotel, and our sessions are scheduled at its quietest times.
Some extended health insurance companies accept direct billing. Ask us and we can tell you whether yours does.
Yes. If you have Blue Cross coverage through Veterans Affairs, the RCMP or the Canadian Forces, we can bill Blue Cross directly. We will need your ID number and, if applicable, your case manager’s contact information.
No. LiquidGym is not an OHIP-designated clinic.
No. We do not accept motor vehicle accident claims.
Appointments cancelled within 24 hours of the scheduled time are subject to a $50 cancellation fee per 30 minutes of missed appointment time. Reminder emails are sent 24 hours in advance.
Yes, through physiotherapy. You connect with your therapist by video for a one-to-one session, and you will receive an email with a link an hour before your appointment.
